This Privacy Policy explains how 10wim com collects, uses, stores, and protects your personal information. If you have an account with us or are thinking about registering, this document tells you exactly what happens with your data and what rights you have over it.
Every page on 10wim com is served over HTTPS with SSL encryption. Any data you transmit — login details, payment information, or personal details — is protected in transit and cannot be intercepted by third parties.
10wim com does not sell, rent, or trade your personal information to advertisers, data brokers, or any other commercial third party. Your data exists on this platform to serve your account — nothing else.
When you transact via JazzCash, Easypaisa, Raast, or bank transfer, your payment credentials are handled by the respective payment provider directly. 10wim com does not store raw payment credentials on its own servers.
Registered players can request access to, correction of, or deletion of their personal data at any time by contacting support. You have rights over your information and 10wim com is committed to honouring them.
10wim com uses cookies to keep your session active, remember your preferences, and analyse how players interact with the platform. No behavioural advertising cookies are set without your awareness.
Data is not kept indefinitely. Account data is retained for as long as your account is active and for a reasonable period after closure to meet record-keeping obligations. The specifics are laid out in the retention section below.
10wim com operates an online gaming platform accessible at https://10wimcom.net, offering Pakistani players access to casino games, live dealer tables, bingo rooms, fish games, and promotional offers — all transacted in PKR. For the purposes of this Privacy Policy, "10wim com", "we", "us", and "our" all refer to the operator of this platform.
This Privacy Policy applies to all individuals who visit, register on, or interact with the 10wim com platform in any capacity. It covers personal data collected through the website itself, through account registration and verification processes, through payment transactions, and through any customer support interactions you have with our team.
Scope: This policy covers only data collected and processed by 10wim com directly. When you use a third-party payment provider like JazzCash or Easypaisa, that provider's own privacy policy also applies to the data you share with them through their service.
The personal data we collect depends on how you interact with the platform. Below is a clear breakdown of the categories of data collected and the context in which each is gathered.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number | Registration & KYC verification |
| Contact Data | Email address, mobile number | Account registration |
| Financial Data | Payment method type, transaction reference numbers, PKR amounts | Deposits & withdrawals |
| Technical Data | IP address, device type, browser, OS | Every platform visit |
| Usage Data | Pages visited, games played, session duration, click paths | Active platform sessions |
| Communications Data | Support chat transcripts, email correspondence | When you contact support |
| Verification Documents | ID scans submitted during KYC review | Identity verification process |
We only collect data that is genuinely necessary for the purposes stated in this policy. We do not collect sensitive categories of personal data such as race, ethnicity, religious beliefs, or health information, and we do not ask for this information at any point.
Where you choose not to provide certain mandatory data — such as identity information required for account verification — we may be unable to provide the relevant service. We will always tell you at the point of data collection whether providing a particular piece of information is optional or required.
10wim com uses your personal data for specific, legitimate purposes directly related to operating the platform and providing services to you. We do not use your data for purposes that are unrelated to these stated aims.
Marketing opt-out: If you no longer wish to receive promotional emails or platform notifications from 10wim com, you can manage your communication preferences from your account settings or contact support directly to opt out at any time.
10wim com processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved:
10wim com does not sell your personal data to any third party. We share data only in the following limited circumstances, and only to the extent necessary for each specific purpose:
No cross-border transfers without safeguards: Where any data is processed by a third-party provider located outside your region, we ensure that appropriate data transfer safeguards are in place before any such transfer occurs.
10wim com uses cookies and similar tracking technologies to operate certain functions of the platform, remember your preferences, and gather anonymised data about how players use the site. A cookie is a small text file stored on your device by your browser when you visit a website.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Keep your session active, maintain login state, enable core platform functions | No — required for the platform to work |
| Functional | Remember your language, layout, and display preferences | Yes — disabling may affect your experience |
| Analytics | Understand which pages and games are most used, identify technical issues | Yes — data is anonymised |
| Security | Detect suspicious login activity and protect against session hijacking | No — required for account security |
You can manage or disable non-essential cookies through your browser settings. Most browsers allow you to block all cookies, accept only certain types, or delete existing cookies. Be aware that disabling cookies may prevent some parts of the 10wim com platform from working correctly, including staying logged in during a game session.
10wim com does not use cookies to serve behavioural advertising from external networks or to build third-party marketing profiles based on your activity on this platform.
We take the security of your personal data seriously and have put in place a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. These measures are reviewed and updated regularly as the threat landscape changes.
Your role in security: While we protect your data on our end, you play an important part too. Use a strong, unique password for your 10wim com account, do not share your login credentials with anyone, and contact support immediately if you believe your account has been compromised.
In the unlikely event of a data breach that poses a risk to your rights, 10wim com will notify affected users without undue delay and take all necessary steps to contain the breach, identify its cause, and prevent recurrence.
10wim com does not retain personal data for longer than is necessary for the purpose for which it was collected. The retention periods below are applied as standard, subject to any overriding legal or regulatory obligation that requires a longer retention period.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years post-closure | Financial record-keeping obligations |
| Transaction records | 7 years from transaction date | Audit and compliance requirements |
| Support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical / log data | Up to 12 months | Security monitoring and bug investigation |
| Analytics data | Up to 24 months (anonymised) | Platform improvement |
Once a retention period expires, data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised data may be retained indefinitely for statistical purposes without constituting personal data processing.
As a registered user of 10wim com, you have a number of rights over your personal data. These are summarised below. To exercise any of these rights, contact our support team — your request will be acknowledged promptly and resolved within a reasonable timeframe.
Request a copy of the personal data 10wim com holds about you, along with information about how it is being used.
Ask us to correct any inaccurate or incomplete personal data held on your account without undue delay.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to processing based on legitimate interests, including direct marketing. We will stop that specific processing upon receipt of a valid objection.
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.
Ask us to temporarily pause processing of your data while a correction request or objection is being reviewed and resolved.
Exercising these rights is free of charge. We will respond within 30 days of receiving your request. In complex cases we may extend this period by an additional 30 days, in which case we will let you know. We may need to verify your identity before processing your request to ensure we are responding to the account holder and not a third party.
The 10wim com platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered on the platform or provided us with personal data, please contact support immediately so that the account can be closed and the data removed.
During account registration and verification, 10wim com collects date of birth and, where required, identity documents to confirm that the individual is of legal age. Accounts that cannot confirm age eligibility will be suspended pending verification and will be closed permanently if age requirements are found not to be met.
10wim com may update this Privacy Policy from time to time to reflect changes in how we process data, changes in the services we offer, or changes in applicable law. When we make changes, the "Last updated" date at the top of this page will be revised accordingly.
For significant changes — such as new categories of data being collected or a new purpose for processing — we will notify registered players via email or an in-platform notification before the change takes effect, giving you the opportunity to review the updated policy and, if necessary, close your account.
Stay informed: We recommend checking this page periodically so you are always aware of the current terms under which your data is being processed. Continued use of the platform after a change is posted constitutes acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal information is being handled, please get in touch with the 10wim com support team. We are available around the clock and committed to responding to all privacy-related queries promptly.
Available 24/7 directly through the platform. The quickest way to raise a privacy concern or submit a data request.
Send detailed privacy queries to [email protected] — include your registered email and the nature of your request for faster handling.
For related platform policies, visit our Terms and Conditions and Responsible Gaming pages. For quick answers on account and payment topics, our FAQ covers the most common questions from Pakistani players.
Now that you know exactly how 10wim com handles your data, join thousands of Pakistani players already enjoying Live Casino, Slots, Bingo, and Fish Games — all in PKR with deposits via JazzCash and Easypaisa.